Payment Policy
Last Updated: 02/27/2025
At Heavlist, we strive to provide a secure and seamless payment experience for all our customers. This policy outlines the accepted payment methods, processes, and terms to ensure transparency and trust during transactions. By placing an order on our website, you agree to the terms outlined in this Payment Policy.
Accepted Payment Methods
At Heavlist, we offer multiple payment options to provide flexibility and convenience to our customers:
American Express
Apple Pay
PayPal
Discover
Mastercard (Credit & Debit)
Visa (Credit & Debit)
All payments must be completed during checkout. Orders will not be processed or shipped until the payment has been successfully verified. For security reasons, we reserve the right to decline certain payment methods if we detect transaction risks or suspected fraudulent activity. Please note that we do not accept cash, checks, or bank transfers for online orders.
Payment Authorization and Verification
When you complete a purchase, your payment information is securely transmitted to our payment gateway for authorization. Our payment gateway complies with stringent security and fraud prevention standards to ensure your data is protected.
In some cases, your card issuer or payment provider may place a temporary hold or request additional verification. This is a standard security measure beyond our control.
If your payment fails authorization, your order will not be processed. We recommend verifying your payment details or contacting your bank for assistance.
Large or high-value orders may require manual verification. In such cases, we may contact you for additional confirmation to ensure the safety of your transaction.
Currency
All prices listed on the Heavlist website are in US Dollars (USD).
Sales tax is included in the product price or calculated during checkout, depending on your location. Applicable taxes are displayed before the payment is finalized.
Refunds and Payment Adjustments
Refunds are processed back to the original payment method used during the purchase.
It typically takes 10 business days for refunds to appear in your account after processing, though delays may occur due to banking processes or public holidays.
Partial refunds (e.g., due to item unavailability) will be adjusted accordingly and reflected in your account.
Customers will receive email notifications about the status of their refunds. If you do not see the refund within the specified timeframe, contact your bank or payment provider for assistance.
Failed or Declined Payments
If your payment is declined, please ensure the following:
Your card details (number, expiry date, CVV) are entered correctly.
Your card has sufficient funds or available credit.
Your bank or payment provider is not blocking the transaction.
Orders with failed payments will not be processed. You must retry the payment or use an alternate method to complete your purchase. For persistent issues, contact your bank or card issuer, or reach out to our support team for assistance.
Secure Payment Processing
Your payment information is processed through PCI-compliant payment gateways, ensuring the highest level of data protection.
Heavlist does not store your full payment details. Sensitive information, such as card numbers, is encrypted and processed securely by our payment providers.
We actively monitor transactions for unauthorized activities. If suspicious activity is detected, the order will be canceled, and further investigation may be conducted.
Customers are encouraged to keep their account and payment details private. Avoid sharing sensitive information via email or phone to prevent fraud.
Pre-Orders and Payment Holds
Full payment is required at the time of purchase for pre-order items to reserve your product.
If there are delays in pre-order shipments, we will notify you via email. Refunds or cancellations for pre-orders will be handled in accordance with our Refund Policy.
Some banks may place temporary holds or pre-authorizations for high-value transactions. These holds will be released once the transaction is completed.
Disputes and Chargebacks
If you notice an error or unauthorized charge, contact us immediately at support@heavlist.com. We will investigate and resolve the issue promptly.
Filing a chargeback without first contacting us may result in delays or additional fees. We encourage you to reach out to us directly for faster resolution.
For valid disputes, refunds or adjustments will be processed according to our Refund Policy. We are committed to ensuring all transactions are fair and transparent.
Contact Information
Business Name: Heavlist
Chat Support: 24/7
Business Hours: 9:00 AM to 4:00 PM (Monday to Friday)
Business Contact: +1 (713) 757-2669
Business Mail: support@heavlist.com
Business Address:Â 7221 Springdale St, Houston TX 77028, United States