Frequently Asked Questions (FAQ)
Last Updated: 27/02/2025
Welcome to the Heavlist FAQ section. Here, you’ll find answers to common questions about our products, shipping, returns, payments, and more. If you have additional queries, feel free to contact us at support@heavlist.com.
- What products does Heavlist offer?
Heavlist specializes in high-quality fashion footwear, including trendy heels, comfortable flats, stylish boots, and casual sneakers. Our collection is designed to offer both style and comfort for every occasion.
- How long will it take to receive my order?
Delivery Time: Orders are typically delivered within 7 to 12 Business Days from the time they are placed.
- What payment methods do you accept?
We accept the following credit and debit cards:
American Express
Apple Pay
PayPal
Discover
Mastercard (Credit & Debit)
Visa (Credit & Debit)
All payments are securely processed using PCI-compliant gateways to protect your information.
- Can I cancel my order?
Yes, you can cancel your order anytime before it is dispatched. To cancel your order, contact us at support@heavlist.com with your order details. Once your order has been shipped, cancellations are no longer possible. However, you can initiate a return after receiving the item by following our Return Policy.
- What is your return & refund policy?
We accept returns within 30 days of the delivery date for unused and undamaged items in their original packaging. Items marked as “Final Sale” are not eligible for returns.
Refund Processing:
Once we receive the returned item, our team will inspect it.
Refunds are processed within 10 business days after approval.
Refunds are issued to the original payment method.
For more details, please refer to our Return & Refund Policy.
- What if I order the wrong product?
If you accidentally order the wrong product, contact us immediately at support@heavlist.com or call +1 (713) 757-2669. If the order hasn’t been shipped, we’ll correct it for you.
If the order has already been dispatched, you can return the incorrect product within 30 days of delivery. The item must be unused, in its original packaging, and meet our Return Policy requirements. Customers are responsible for return shipping costs unless the mistake was made by Heavlist.
To expedite the process, you may place a new order for the correct product while we process your return. Refunds for the returned item will be issued once it has passed inspection.
- What if my order arrives damaged?
If your order arrives damaged, inspect the package immediately. If the damage is visible, reject the delivery and notify the courier. If the damage is discovered after opening the package, contact us within 48 hours at support@heavlist.com.
Provide your order number, a description of the damage, and photos of the product and packaging. Depending on the situation, we’ll offer a replacement, refund, or store credit. If required, we’ll provide a prepaid shipping label to return the damaged item.
- How do I track my order?
Once your order ships, you’ll receive an email with a tracking number. Use this number to monitor your shipment’s status through the courier’s website. If you have any trouble tracking your order, reach out to our support team for assistance.
- What should I do if I entered the wrong shipping address?
If you realize you’ve entered an incorrect shipping address, contact us immediately at support@heavlist.com. If the order has not been dispatched, we’ll update the address for you.
For orders already in transit, we may not be able to change the address. If the package is returned to us, you’ll be responsible for the re-shipping costs.
- Do you offer international shipping?
Currently, we only ship orders within the United States. Stay tuned for updates on international shipping.
- How do I contact customer support?
Our support team is here to assist you with any questions or concerns. Reach out to us via:
Email: support@heavlist.com
Phone: +1 (713) 757-2669
Business Hours: 9:00 AM to 4:00 PM (Monday to Friday)
We aim to respond to all inquiries within 24 hours.
Contact Information
Business Name: Heavlist
Chat Support: 24/7
Business Hours: 9:00 AM to 4:00 PM (Monday to Friday)
Business Contact: +1 (713) 757-2669
Business Mail: support@heavlist.com
Business Address: 7221 Springdale St, Houston TX 77028, United States