Privacy Policy
Last Updated: 27/02/2025
At Heavlist, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy outlines how we collect, use, and share your personal data when you use our website and services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. Any modifications will be posted on this page with the “Last Updated” date. If the changes are significant, we may notify you via email or through a notice on our website.
What Personal Information We Collect
We collect different types of personal information to provide and improve our services.
- Information You Provide Directly
Name, email address, phone number, and shipping/billing addresses when you make a purchase.
Payment information (processed securely through third-party gateways).
Customer support inquiries and responses.
Reviews, comments, and other content submitted on our website.
- Information Collected Automatically
IP address, browser type, and device information.
Pages visited, time spent on our website, and other analytical data.
Cookies and tracking technologies for personalized user experiences.
- Information from Third Parties
Data from social media interactions if you engage with our pages.
Information from payment processors regarding successful transactions.
Details from shipping providers regarding order deliveries.
How We Use Your Personal Information
We collect and use your personal data for the following purposes:
Process and Fulfill Orders
To process payments and ship products to your address.
To send order confirmation and tracking details.
To handle returns, refunds, and customer service inquiries.
Enhance and Personalize Your Experience
To recommend products based on your browsing and purchase history.
To store preferences for a seamless shopping experience.
Communicate Effectively
To send promotional emails, special offers, and updates (with opt-out options).
To respond to your inquiries and provide customer support.
Ensure Security and Fraud Prevention
To detect and prevent fraudulent transactions.
To enhance the security of our website and protect user data.
Meet Legal and Regulatory Obligations
To comply with tax regulations, financial reporting, and legal requests.
To enforce our terms and protect our business interests.
Cookies
We use cookies and similar technologies to enhance your browsing experience.
Types of Cookies We Use
Essential Cookies – Required for site functionality, like adding products to the cart.
Analytical Cookies – Help us track website performance and user behavior.
Marketing Cookies – Used to deliver relevant ads and promotions.
How Cookies Improve Your Experience
Remembering your login details.
Keeping items in your cart between sessions.
Providing product recommendations.
Managing Cookie Preferences
You can disable cookies in your browser settings. However, some features of our site may not function properly without them.
Third-Party Cookies
We may allow third-party services (such as Google Analytics and Facebook Pixel) to use cookies for tracking and marketing purposes.
How We Share Your Information
Your information is shared only with trusted partners to ensure smooth service delivery.
Payment Gateways – To securely process transactions.
Shipping Partners – To deliver your orders.
Marketing Platforms – To provide personalized advertisements.
We do not sell your personal information. Your data may be disclosed if required by law or during business transactions (such as a merger or acquisition).
Data Retention Policy
We retain your personal information only for as long as necessary for the purposes it was collected. This includes:
Order history for account management and reordering.
Customer service records for resolving disputes.
Financial records for tax and legal compliance.
Once data is no longer required, we securely delete or anonymize it.
Your Privacy Rights
You have the right to:
Access Your Personal Data
You may request a copy of your personal data that we store.
Correct Inaccuracies
If your information is incorrect, you can request updates.
Request Data Deletion
You may ask us to delete your personal data, subject to legal and business requirements.
Restrict or Object to Data Processing
You may object to the processing of your data for marketing purposes.
Receive a Copy of Your Data
You can request your data in a structured format to transfer to another service.
Withdraw Consent
You can withdraw consent for marketing communications at any time.
File a Complaint
If you believe your privacy rights have been violated, you may file a complaint with a regulatory authority.
How to Exercise Your Rights
To request any of the above, contact us at support@heavlist.com. We may require identity verification before processing your request.
Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect data from children. If you believe we have collected data from a child, please contact us immediately at support@heavlist.com.
Contact Information
Business Name: Heavlist
Chat Support: 24/7
Business Hours: 9:00 AM to 4:00 PM (Monday to Friday)
Business Contact: +1 (713) 757-2669
Business Mail: support@heavlist.com
Business Address:Â 7221 Springdale St, Houston TX 77028, United States