Shipping Policy

Last Updated: 27/02/2025

This policy applies to all orders placed within the United States. It is designed to provide clear and transparent information about our shipping procedures, costs, and timelines. By placing an order with Heavlist, you agree to the terms outlined in this policy.

Transit, Handling, Order Cut-Off Time, and Delivery Time

Transit Time: 6 to 9 Business Days (Monday to Friday).

Handling Time: 1 to 3 Business Days (Monday to Friday).

Order Cut-Off Time: 4:00 PM (GMT-05:00) Eastern Standard Time.

Delivery Time: Orders are typically delivered within 7 to 12 Business Days from the time they are placed.

We strive to process and deliver your orders promptly. However, delays may occur due to unforeseen circumstances such as weather conditions, carrier issues, or other disruptions. We appreciate your patience and understanding during such times.

Delivery Terms

We primarily use FedEx for shipping. However, we reserve the right to use alternative delivery platforms depending on factors such as shipping charges, service availability, and customer requirements. This flexibility ensures that your orders are delivered efficiently and cost-effectively.

Shipping Costs

For our valued customers, we offer a flat shipping rate of $6.99 USD for deliveries across the USA. This ensures affordable and reliable service, regardless of your location.

Customer Responsibility for Incorrect Orders

If you place an order for the wrong product, the following terms will apply:

You will be responsible for covering the shipping charges to return the incorrect product to us.

You will also need to pay the shipping costs for the correct product, if applicable.

To avoid errors, we recommend double-checking your order details before confirming your purchase.

Incorrect Information Provided by the Customer

Providing accurate and up-to-date information at checkout is essential. If incorrect details, such as an invalid email address or wrong shipping address, cause delays or failed deliveries, Heavlist will not be held liable.

Ensure all contact details and shipping addresses are accurate before placing your order.

Any issues caused by incorrect information will require additional processing time or shipping fees to resolve.

Change of Address

Once an order is in transit, we cannot change the delivery address. If you need to update your address, please contact us immediately at support@heavlist.com or call +1 (713) 757-2669 before your order is shipped.

Address changes requested after dispatch will not be accommodated.

Customers will bear the cost of re-shipping if an address correction is required after the order has shipped.

Order Tracking System

Once your order has shipped, you will receive a tracking number via email. Use this number to monitor your shipment’s progress.

If you experience issues with your tracking information, please contact us for assistance.

We are here to ensure your order arrives safely and on time.

Wrong Address

If an incorrect address is provided and the shipment cannot be delivered, the package will be returned to our facility. In such cases:

Customers are responsible for the full cost of re-shipping the product to the correct address.

Refunds for undeliverable items will exclude initial shipping costs.

Double-check your address during checkout to avoid these issues.

Cancellations

If you wish to cancel your order, please contact us immediately.

We accept cancellations anytime before the order is dispatched.

Once an order has been shipped, cancellations are no longer possible.

Refer to our Refund Policy for further details if your order has already been dispatched.

Parcels Damaged in Transit

If your parcel arrives damaged:

Reject it upon delivery and inform the courier immediately.

For parcels delivered in your absence, notify us within 48 hours of receipt. We will investigate the issue and provide a resolution, such as a replacement or refund.

Taxes

Sales tax is included in both the product price and shipping rates, as applicable.

Contact Information

Business Name: Heavlist

Chat Support: 24/7

Business Hours: 9:00 AM to 4:00 PM (Monday to Friday)

Business Contact: +1 (713) 757-2669

Business Mail: support@heavlist.com

Business Address: 7221 Springdale St, Houston TX 77028, United States